Chillisy Return Policy
If you are not 100% satisfied with your purchase from Chillisy®,
you may return it for a refund under the following conditions:
- Chillisy® must be contacted within 7 days after you have received your order at firstname.lastname@example.org explaining the reason for the request to return.
- Within 48 hours you will receive a return authorization number for your return.
- The product must be returned to Chillisy® in 'as new', unused, undamaged condition in its original packaging. If for any reason your product is not in ‘as new’ condition, your account will not be refunded (no exceptions).
- Original shipping charges will not be refunded.
- Please include a copy of your original invoice, return authorization number, and form of original payment so we can process your refund quickly.
- Return shipping charges will be at the customer's expense.
- A $19.95 restocking fee will be applied to all returns and exchanges which meet the return policy guidelines noted above. Note: On items with a purchase price of $500 or greater, a $59.95 restocking fee will be applied.
Please send returns to:
c/o Parcel Service
80131 Lindau am Bodensee, Germany